Privacy & Refund Policy

Please read our privacy policy, and refund policy carefully. These documents outline your rights and responsibilities when using our services.

Privacy Policy

Effective Date: 2026/07/01
Last Updated: 2025/07/01

We are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

  • Account Information: Name, email address, password
  • Payment Info: Collected and processed securely by third-party providers (e.g. Stripe or PayPal)
  • Usage Data: Site activity, token usage, browser/device info

2. How We Use Your Information

  • To provide and improve our services
  • To process transactions and manage accounts
  • To send updates, offers, or service communications
  • To prevent fraud and ensure site security

3. Data Sharing

We do not sell or rent your data. We only share with:

  • Payment processors
  • Web analytics providers
  • Legal authorities if required by law

4. Your Rights

  • You can update or delete your account at any time
  • You may request a copy of the data we hold on you
  • You can opt out of promotional emails

5. Cookies

We use cookies to enhance your browsing experience. You may disable them via browser settings, but some features may not function properly.

6. Security

We follow industry-standard practices to protect your data. However, no method is 100% secure.

7. Contact

For questions, contact us at opeartions@sulecoltd.com

Refund Policy

Effective Date: 2026/07/01
Last Updated: 2025/07/01

At www.slheritage.com, we strive to provide valuable and immersive experiences through our digital content. Please read our refund policy carefully.

1. Token Purchases

  • All token purchases are final and non-refundable.
  • We do not offer refunds for unused or expired tokens.

2. Content Issues

If you experience:

  • Access failure after a token deduction
  • Incorrect token charges
  • Missing or broken content

Please contact us within 7 days of the issue at opeartions@sulecoltd.com, and we will investigate. In valid cases, we may issue replacement tokens at our discretion.

3. Unauthorized Purchases

If you believe your account was accessed or tokens were purchased fraudulently, please report it immediately. We will review and may issue a reversal upon validation.

Have Questions?

If you have any questions about our terms, policies, or services, please don't hesitate to contact us.

operations@sulecoltd.com
Last updated: 2025/07/01